Refund Policy

1. Our 3-Day Money-Back Guarantee

Every paid subscription, regardless of plan length, is covered by our 3-day money-back guarantee. The guarantee period begins from the moment your login credentials are delivered to you via WhatsApp.

If you experience persistent technical problems with our service that our support team cannot resolve, you may request a full refund within the first 3 days of your subscription.

2. What Qualifies for a Refund

A refund under our 3-day guarantee will be issued when:

• The service fails to function due to a fault on our side (server outage, invalid credentials, or platform errors) and our support team is unable to resolve the issue within a reasonable timeframe
• You were provided with incorrect or non-functional login details that we cannot correct
• The service consistently buffers or freezes during normal viewing conditions and we are unable to remedy this after attempting server-side adjustments
• You were charged incorrectly (duplicate payment, wrong amount)

In all cases, we will first attempt to resolve the issue. A refund is issued only when we confirm that the problem cannot be fixed by us or our upstream providers.

3. What Does Not Qualify for a Refund

The following situations do not qualify for a refund under our policy:

• Change of mind after purchase, where the service is functioning correctly
• Issues caused by your own equipment, internet connection, or device compatibility, where the service itself is operational
• Failure to read our device compatibility information before purchasing
• Requests made after the 3-day guarantee period has expired
• Issues caused by ISP throttling or local network problems that are outside our control
• Inability to access specific channels or content that was never advertised as part of our service
• Account sharing or credential leakage that results in service disruption

4. How to Request a Refund

To request a refund under our 3-day guarantee, follow these steps:

• Contact our support team via WhatsApp at +44 7988 598247 or email [email protected]
• Include your order reference, the date of purchase, and a clear description of the problem you are experiencing
• Our team will investigate and attempt to resolve the issue
• If we cannot resolve the problem, we will confirm your refund eligibility in writing

Please do not initiate a chargeback with your bank without contacting us first. Chargebacks slow down the refund process significantly and may result in additional fees that we cannot recover.

5. Processing Time

Once a refund is approved by our team, the funds are returned using the original payment method. Processing times depend on your payment provider:

• Card payments: typically 3 to 7 business days after approval
• Bank transfers: typically 2 to 5 business days after approval

We will confirm via WhatsApp or email when your refund has been issued. If you have not received the funds within 10 business days of our confirmation, please contact us and we will investigate further.

6. Free Trial vs. Paid Plans

Our free 24-hour trial is designed to give you complete confidence before you pay. We strongly recommend using the trial to verify:

• That the service works on your specific device
• That your internet connection can handle the streaming quality you expect
• That the channel selection meets your needs
• That the service performs well during your typical viewing hours

Using the trial significantly reduces the likelihood of needing a refund, as you can identify any compatibility or performance concerns before committing financially.

7. Partial Refunds

In situations where a customer has used the service for a portion of the 3-day period and then requests a refund for a reason not covered by our guarantee, we may offer a partial refund at our discretion. This is handled on a case-by-case basis and is not an entitlement.

8. Our Commitment

We have been serving UK customers for over twelve years, and our business model depends on renewals and word-of-mouth recommendations. Issuing refunds where appropriate is part of maintaining that reputation. If you believe you are entitled to a refund under the terms above, do not hesitate to reach out. We will treat your request fairly and respond promptly.