Privacy Policy

Last updated: August 2026

IPTV UK Official ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you hold under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this document carefully before using our website or subscribing to our services.

1. Who We Are

IPTV UK Official is the data controller responsible for your personal data. We operate the website iptvuk-official.com and provide IPTV subscription services to customers primarily within the United Kingdom.

If you have any questions about this policy or wish to exercise any of your legal rights, please contact our data protection team at support@iptvuk-official.com.

2. Information We Collect

We collect only the information necessary to deliver our services effectively. This falls into the following categories:

Identity data: your full name, where you choose to provide it.
Contact data: your email address and WhatsApp number, used solely for order communication and support.
Order data: details of your chosen subscription term, payment confirmation, and activation timestamps.
Technical data: device type, operating system, player application, and IP address, collected automatically to ensure compatibility and troubleshoot issues.
Usage data: basic information about how you interact with our website, such as pages visited and referral source, gathered through standard analytics.

We do not collect or store your payment card details. All financial transactions are processed by third-party payment providers who handle card data securely on their own systems.

3. How We Use Your Information

Your personal data is used for the following specific purposes:

To process and fulfil your subscription order
To send your login credentials via WhatsApp or email
To provide technical support and respond to your enquiries
To send service-related notifications, such as maintenance updates
To comply with legal obligations, including accounting and tax requirements
To improve our website and service based on anonymised usage patterns

We never sell, rent, or trade your personal data to third parties for marketing purposes.

4. Legal Bases for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

Contractual necessity: processing required to deliver the service you have purchased from us.
Legitimate interests: improving our services, maintaining security, and preventing fraud, where these interests do not override your rights.
Legal obligation: retaining records for tax and regulatory compliance.
Consent: where you have explicitly opted in to receive non-essential communications.

5. Cookies and Similar Technologies

Our website uses a minimal number of cookies and similar tracking technologies. These are limited to:

Essential cookies: required for the website to function correctly, such as maintaining session state during checkout.
Analytics cookies: used in anonymised form to understand how visitors navigate our site so we can improve it.

You can disable cookies through your browser settings at any time. Please note that disabling essential cookies may prevent certain site features from working correctly.

6. Third-Party Services We Use

To deliver our services, we work with a small number of carefully selected third-party providers. These may include:

Payment processors: who handle your payment on their own secure infrastructure
Messaging platforms: such as WhatsApp, used to deliver activation details and provide support
Analytics providers: who supply anonymised website usage statistics
Infrastructure providers: who host our website and maintain server security

Each third party is bound by confidentiality obligations and processes your data only for the specific purpose for which we engaged them.

Important: The IPTV platforms we provide access to are operated by independent third-party providers. We do not control how those providers collect, store, or process data through their own platforms. We recommend reviewing the privacy policies of any external platform you use.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

Order and billing records: retained for the duration of your subscription plus 6 years to comply with UK tax law.
Support communications: retained for 12 months after your last interaction.
Technical logs: retained for up to 90 days for security and troubleshooting purposes.

When your data is no longer required, it is securely deleted or irreversibly anonymised.

8. Your Rights Under UK GDPR

As a data subject in the United Kingdom, you hold the following rights:

Right of access: request a copy of the personal data we hold about you
Right to rectification: ask us to correct inaccurate or incomplete data
Right to erasure: request deletion of your data in certain circumstances
Right to restrict processing: ask us to limit how we use your data
Right to data portability: request your data in a machine-readable format
Right to object: object to processing based on legitimate interests
Right to withdraw consent: withdraw any consent you have given at any time

To exercise any of these rights, email us at support@iptvuk-official.com. We will respond within one calendar month as required by law. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. International Data Transfers

Your data is stored primarily on servers located within the United Kingdom and the European Economic Area. Where any transfer of personal data occurs outside the UK or EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information to the standard required by UK law.

10. Data Security

We employ industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include encryption in transit, secure server configuration, access controls, and regular security reviews. While no method of electronic transmission is entirely without risk, we take all reasonable steps to safeguard your information.

11. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children under the age of 18. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. When we do, the "Last updated" date at the top of this page will be revised. Significant changes will be communicated to active subscribers via email or WhatsApp.

13. How to Contact Us

For any questions about this Privacy Policy, your personal data, or to exercise your legal rights, please contact:

Email: support@iptvuk-official.com

We aim to respond to all privacy-related enquiries within one business day.